Shipping policy


Shipping & Delivery Policy

Last updated: 5 December 2025

This Shipping & Delivery Policy explains how and when you will receive access to digital products and services purchased from AlphaBite (“we”, “us”, “our”).

AlphaBite provides digital nutrition plans and related digital content only. We do not ship physical products.

1. Digital Products Only

1.1 All products sold via our website are digital products (for example: nutrition plans, guides and other digital content).

1.2 No physical items are shipped and no courier or postal delivery is involved.

2. Delivery Method

2.1 Digital products are delivered by one or more of the following methods:

  • Access via your online account or dashboard;

  • Download links displayed on-screen after purchase;

  • Links or files sent to the email address you provide at checkout.

2.2 Delivery is considered complete when:

  • We first make the digital product or content available to you (for example, when your plan is generated and accessible); or

  • We send an email containing access details, links or files.

3. Delivery Times

3.1 In most cases, access to digital content is provided shortly after purchase, once any required information has been submitted and processed.

3.2 In some cases (for example, where additional inputs are required from you or our systems are under heavy load), there may be a short delay before your plan is generated and made available.

3.3 If you believe your digital product has not been delivered within a reasonable time after completing all required steps, please contact us at support@alphabite.net and include:

  • Your full name;

  • The email address used at checkout; and

  • Your order number (if available).

4. No Shipping Fees

4.1 Because we do not ship physical products, there are no shipping or handling charges for any purchases.

5. Responsibility for Access

5.1 You are responsible for:

  • Providing a correct and accessible email address;

  • Ensuring that any spam filters, firewalls or inbox settings do not block our emails;

  • Having a suitable device, software and internet connection to access digital content.

5.2 We are not responsible if you are unable to access digital content because of issues with your device, email provider, internet connection or storage.

6. Refunds and Cancellations

6.1 Our approach to refunds and cancellations for digital products and subscriptions is set out in our Terms of Service.

6.2 In summary, because our products are digital and often personalised to your inputs, we do not offer refunds once the digital content has been delivered or made available to you, except where required by law.

6.3 Cancelling a subscription normally stops future billing only and does not automatically entitle you to a refund for past billing periods.

7. Contact

If you have any questions or concerns about delivery of your digital products, please contact us at: