Refund policy


Return & Refund Policy

Last updated: 5 December 2025

This Return & Refund Policy explains when you may be entitled to a refund or other remedy for purchases made from AlphaBite (“we”, “us”, “our”).

AlphaBite provides digital nutrition plans and digital content only. We do not ship physical products and we do not accept “returns” in the traditional sense.

Nothing in this policy affects any rights you may have under applicable consumer law.

1. No returns of digital products

1.1 All products sold via our website are digital products (for example: nutrition plans, guides and other digital content).
1.2 Because there is nothing physical to send back, we do not accept returns.

2. No refunds for change of mind or results

2.1 Once your digital product has been delivered or made available to you (for example, when your plan is generated and accessible or sent to you), we do not offer refunds, except as set out in Sections 3 and 4 or where required by law.

2.2 In particular, we do not provide refunds if:

  • You change your mind after purchase.

  • You decide you no longer wish to follow the plan.

  • You do not achieve the weight loss, muscle gain or other results you expected.

  • You entered incomplete or incorrect information when requesting your plan.

  • You fail to download, save or access the plan after we have made it available.

3. Failed delivery or access issues

3.1 If you have not received access to your digital product within a reasonable time after completing all required steps, please contact us at support@alphabite.net and include:

  • Your name;

  • The email address used at checkout; and

  • Your order number (if available).

3.2 We will investigate and, where the issue is on our side or on the side of our systems or providers, we will:

  • Re-send the email or access link; and/or

  • Re-generate and re-deliver your plan.

3.3 If we are unable to provide access to your digital product due to a technical or system problem on our side that we cannot reasonably fix within a reasonable period (normally up to 5 working days after you contact us), we may provide a refund for the affected purchase.

3.4 We are not responsible for access problems caused by your email provider, spam filters, storage limits, internet connection, device or software.

4. Errors, defects or clearly “broken” plans

4.1 If you believe there is a clear error or defect in a plan or digital product you have received – for example:

  • Meals or ingredient combinations that are obviously impossible or clearly outside your stated preferences;

  • Major inconsistencies in calories or macros;

  • Missing sections or data; or

  • Files that do not open or display correctly,

please contact us at support@alphabite.net within 14 days of delivery.

4.2 When you contact us, we may ask you to provide evidence, such as:

  • Screenshots of the plan or specific meals;

  • A short description of what appears to be wrong; and

  • Any relevant inputs you provided (for example, target calories, key preferences).

4.3 We will review the issue and decide, at our reasonable discretion, whether:

  • The plan is clearly faulty or broken; or

  • The plan is functioning as designed, but you simply dislike certain meals or ingredient combinations.

4.4 Where we agree that the digital content is faulty, clearly incorrect or has not been generated properly, we will normally:

  • Re-run our algorithm and regenerate your plan, or

  • Provide a revised version of the digital content,

at no additional charge.

4.5 If we are unable to correct the problem or re-deliver a usable plan within a reasonable period (normally up to 5 working days after we confirm the issue), we may provide a full or partial refund for the affected purchase, taking into account:

  • The severity of the issue;

  • How much of the plan is affected; and

  • Any legal requirements that apply.

4.6 Minor differences in layout, formatting, exact ingredient choice within your stated preferences, or other non-material aspects of the plan do not qualify as defects or errors and will not normally entitle you to a refund or a free re-run.

5. Subscriptions

5.1 Our general rules on cancelling subscriptions and cooling-off rights are set out in our Terms of Service and our Purchase Options Cancellation Policy.

5.2 In summary:

  • Cancelling a subscription stops future billing only; it does not automatically entitle you to a refund of past charges.

  • Once digital content for a billing period has been delivered or made available, we normally do not provide refunds for that period, except in the specific failed-delivery or faulty-content situations described above or where required by law.

6. How to contact us

If you have any questions about this policy, or need help with access, delivery or a potential error in your plan, contact us at:

  • Email: support@alphabite.net

  • Postal address: AlphaBite, 17 Taylor Court, Scunthorpe, ENG, DN15 7LA, United Kingdom